Customer Service Level 2 course

Our accredited Customer Service Level 2 training course has been designed for delivery to all learners who are currently working in a customer service role, are preparing to work in a customer service role or are using the telephone as part of their role.

What is covered?

Principles of Customer Service including:

  • How to meet Customer Expectations
  • Appropriate Behaviour
  • Communication Techniques
  • Dealing with Problems

How long will it take me to achieve this qualification?

This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed.

How is the qualification assessed?

Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Please click on the link below highlighted in green that will provide you with more specific information about the training course.

Customer Service Level 2
Please click to view full size

Booking a course

We can arrange to deliver our Customer Services Level 2 training courses in your workplace to groups of 6 or more. Courses delivered in your workplace can be delivered during business hours or on evenings and weekends to suit your needs. Bespoke training packages can be provided and we can offer discounts on block bookings. We pride ourselves on our flexible approach in meeting our client’s needs. Should you be interested in discussing your requirements in more detail please contact us.

Course cost is £50 + VAT per person

E-Learning Courses

We also offer a variety of online e-learning courses covering many areas including Food Safety/Hygiene, Health and Safety, Fire Safety, Manual Handling, Safeguarding, Customer Service and many other courses supporting working industries within Healthcare, Adult & Childcare settings and Business settings. The majority of our online e-learning courses are either accredited meeting the legal training required and/or independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Click here for more details about booking on to one of our online e-learning courses.