These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

Terms and conditions

This website and video training platform are owned and operated by the Managing Director of GEM Compliance Training Ltd. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at or call us on 01274 752777.

1. The contract between us

Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order and access our services, you will need to provide us with your full name, e-mail address, workplace name (if applicable) and contact number. We will notify you by e-mail as soon as possible to confirm receipt of your booking and to confirm full details of your course booking.

3. Ownership of rights

All rights, including trade mark and copyright, in this website are owned by or licensed to GEM Compliance Training Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. All intellectual property rights in all materials available from GEM Compliance Training Ltd, including the design, graphics and text of all printed materials are wholly owned by GEM Compliance Training Ltd.

All content included in or made available through any GEM Compliance Training Ltd, such as text, graphics, logos, button icons, images, video content, audio clips, digital downloads and data compilations is the property of GEM Compliance Training Ltd or its content suppliers and is protected by UK and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through GEM Compliance Training Ltd is the exclusive property of GEM Compliance Training Ltd and is protected by UK and international trademark, copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any GEM Compliance Training Ltd without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) for re-use any substantial parts of the content of any GEM Compliance Training Ltd, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any GEM Compliance Training Ltd without our express written consent.

GEM Compliance Training Ltd Trade Mark Registration Number: UK00003364196

4. Accuracy of content

We have taken care in the preparation of the content of this website and video training platform, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and the video training platform. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website and the video training platform.

6. Availability

The services will be provided within an agreed timescale, and time is not of the essence of the contract.

7. Ordering errors

You are able to correct errors on your booking up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for our training services that you order are as set out on our website. All prices are exclusive of VAT which shall be payable by the client at the appropriate rate.

9. Payment terms

We will take payment upon receipt of your order for our training services alternatively at request we can raise and send an invoice which will become payable 7 days prior to the training course commencing. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the training services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

10. Certificates

Certificates will only be released upon receipt of full payment of the training services provided. Certificates are emailed/posted to the person who has booked and paid for the course. If a replacement regulated certificate is requested after the original regulated certificate has been issued there is a cost for this service from our awarding bodies.

Upon completion of our video training completion certificates will be available for electronic download.

11. Cancellation rights

11.1 If a client wishes to cancel or transfer to another course, for any reason, we reserve the right to recover fees if notification of cancellation is less than 7 days from the commencement date of the training course. A suitable substitute delegate may be provided at no extra cost.

11.2 If the training services that are arranged exclusively for the client are cancelled or postponed at the request of the client, we reserve the right to recover fees if notification of cancellation is less than 7 days from the commencement date of the training course.

11.3 At the company’s discretion, we may agree to transfer a course place up to a maximum of 3 times. After this period, a transfer may still be made, but would incur an additional course place fee.

11.4 Where training services that are arranged exclusively for the client are cancelled or postponed at the request of the client more than 7 days from the commencement date of the training course, we reserve the right to retain a non-refundable and non-transferable deposit of 30% of the total value of the training course.

11.5 Should you wish to cancel your order, you can notify us in writing to GEM Compliance Training Ltd, 29 Chapel Street, Bradford, BD1 5DT or by emailing us on

12. Cancellation by us

12.1 We reserve the right not to process your order if:

12.1.1 We have insufficient staff or resources to deliver the services you have ordered;

12.1.2 We do not provide services to your area; or

12.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.

12.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

13. If there is a problem with the services

13.1 If you have any questions or complaints about the services please contact us. You can do so at by emailing us on or call us on 01274 752777.

13.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

14. Liability

14.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

14.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

14.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

14.4 GEM Compliance Training Ltd does not accept responsibility for anyone acting as a result of any information in, or views expressed on, its training courses; including any course materials. Opinions expressed are those of individual trainers and not necessarily those of GEM Compliance Training Ltd. Participants are advised to seek professional advice when dealing with specific workplace situations.

15. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our email address at and all notices from us to you will be displayed on our website from time to time.

16. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

17. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

18. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

19. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy further below.

20. Using your data

We will only use the information you provide us with to send you email and/or conventional mail about your training interests or purchases to keep you informed of new developments and approaching the anniversary of your course as a reminder and for refresher training marketing purposes. For quality and research purposes we may occasionally use your information to make telephone calls in relation to our courses and to verify administration arrangements.

We use this information to help us understand more about how our web site is used, to improve our site, and to send you information either electronically or otherwise, about us and our products which we think may be of interest to you.

We will not pass nor sell your personal information to any third party.

21. Links to Other Sites

Links connecting this website with other websites are for convenience and advice only and do not mean that GEM Compliance Training Ltd endorses or approves those linked websites, their content or any changes or updates to such sites.

22. Referral Programme
  • The referrer must have attended a course with GEM. Following the referrer’s attendance, the person you refer must book and attend a GEM course afterwards.
  • The person you refer must use both the promotional code and the referral code when booking on a course through our website, This is how we track referrals back to the referrer and the person you refer receives their 10% discount.
  • As the referrer, you will receive an Amazon gift voucher for each new customer you have referred who has booked and attended a GEM course.
  • Referral programme rewards do not count for referrals that may have been made prior to the launch of the programme which was 20/03/2023.
  • This referral programme cannot be used in conjunction with one of our products or services that has already been discounted.
  • All prices stated here are exclusive of VAT.
  • Referral accounts that are cancelled by GEM for any reason (non-compliance with GEM’s Customer Terms) will not be included in the programme.
  • GEM reserves the right to terminate a user’s involvement in the programme if GEM suspects that there is misuse of the programme.
  • GEM may amend these terms and conditions at anytime. Revised terms and conditions shall become effective immediately upon publishing.
  • GEM reserves the right to amend, suspend or cancel the programme at any time.
23. Unsubscribe

If you do not wish to receive email and/or conventional mail from us, you can opt out when subscribing or booking a course. If you wish to unsubscribe from our other methods of communication, please contact us at

Privacy Statement

We, GEM Compliance Training Ltd (GCT). are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Controller and Owner

GEM Compliance Training Ltd, 27-29 Chapel Street, Bradford, West Yorkshire, BD1 5DT | Email:

Types of Data collected

Among the types of Personal Data that this our applications collects, by itself or through third parties, there are: Cookies, Usage data and email address.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the data collection.

The Personal Data may be freely provided by the User, or collected automatically when using our applications.

Any use of Cookies – or of other tracking tools – by our applications or by the owners of third party services used by our applications, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for our applications to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through our applications and confirm that they have the third party’s consent to provide the Data to the Owner.

Data collected on the Candidate Details Form

When a service user attends a GCT training course the service user will be requested to complete a Candidate Details Form which will request some of their personal data. Personal Data collected on the Candidate Details Form will be: first name, last name, date of birth, gender, email address and phone number.

The information provided on this form will be used by GCT to manage bookings, including contacting service users if we have any queries, when we need to let service users know about any changes to the schedule and to fully process completed qualifications with our external awarding bodies. As part of GCT training course packages service users will have exclusive access to GCT Annual Training where available when it is due. Each year GCT will use the information provided on this form to email service users to remind them to complete their complimentary Annual Training until they need to requalify. When renewal of a qualifications is due, GCT will also use the information provided on this form to email service users to remind them when their regulated certificate is due to expire.

The information service users provide on this form will only be used to offer information and advice tailored to them, and to ensure that we do not provide them with any services which may be unsuitable. We take service user’s privacy very seriously and will not pass your information to any other third parties (i.e. for marketing purposes).

Mode and place of processing the Data

Methods of processing

The Data Controller processes the data of service users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data.

The data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration or external parties such as our awarding bodies and third party, technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the owner. The updated list of these parties may be requested from the Data Controller at any time.


The data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. Service user’s completed training course paperwork, GCT employee and associate documents that contains personal data are returned securely and kept at the Data Controller’s operating offices. All completed training course paperwork, GCT employees and associate documents are locked away in secure cabinets that can be only be accessed by GCT operational staff. The operating offices are also locked outside of working business hours. For further information, please contact the Data Controller.

Retention time

The data is kept for the time necessary to provide the service requested by the user, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: Analytics and contacting the user.

The personal data used for each purpose is outlined in the specific sections of this document.


The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of user behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of our applications, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualise and personalise the ads of its own advertising network.

Contact form (This Application)

By filling in the website contact form with their data, the User authorises this application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal data collected: email address, first name, last name, phone number and company name if applicable.

Additional information about Data collection and processing

Legal action

The user’s personal data may be used for legal purposes by the Data Controller, in court or in the stages leading to possible legal action arising from improper use of our applications or the related services.
The user declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, our applications may provide the user with additional and contextual information concerning particular services or the collection and processing of personal ata upon request.

System logs and maintenance

For operation and maintenance purposes, our applications and any third party services may collect files that record interaction with our applications (System logs) or use for this purpose other personal data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their personal data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This application does not support “Do Not Track” requests.

To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a user objects to any of the changes to the policy, the user must cease using our applications and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all personal data the Data Controller has about users.


We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 01274 752777, or you can e-mail us on


We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.


You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: